Zingverse Privacy Policy
Last Updated: 09-12-2025
1. Introduction
Welcome to Zingverse, an immersive entertainment attraction operated by West Pioneer Properties (India) Pvt. Ltd. (“we,” “our,” or “us”).This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website zing-verse.com or make an online booking.By using our website, purchasing tickets, or accessing any of our experiences, you consent to the practices described in this policy.2. Information We Collect
We collect the following categories of information:2.1 Personal Information
When you register, make a booking, or contact us, we may collect:- Full name
- Contact details (email address, phone number)
- Age (for ticket eligibility verification)
- Payment information (processed via secure third-party gateway)
- ID proof (if required for verification or group bookings)
2.2 Automatically Collected Information
When you browse our website, we may automatically collect:- Device type, operating system, and browser information
- IP address and approximate location
- Date, time, and duration of visits
- Website usage analytics via cookies or tracking pixels
2.3 Cookies
Cookies help us improve website performance, remember preferences, and deliver relevant offers.You can control or delete cookies via your browser settings, but some features may not function properly if disabled.3. How We Use Your Information
We use collected information to:- Process and confirm bookings and payments
- Send booking confirmations, receipts, and updates
- Respond to customer service queries and feedback
- Maintain safety, security, and operational efficiency
- Improve website experience and attraction offerings
- Comply with applicable legal or regulatory requirements
- Send marketing or promotional information (only with your consent)
4. Sharing & Disclosure of Information
We may share information in the following cases:- Payment Processing Partners: For completing online transactions securely.
- Service Providers: For ticketing, IT support, or analytics—bound by confidentiality agreements.
- Legal Compliance: When required by law, court order, or governmental authority.
- Business Transfers: In case of merger, restructuring, or transfer of operations, your information may be transferred as part of business assets.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data against loss, unauthorized access, misuse, or disclosure. However, no online platform can guarantee absolute security; users share data at their own risk.6. Data Retention
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected — such as completing your booking, complying with legal obligations, or resolving disputes. Afterward, data will be securely deleted or anonymized.7. Your Rights
You have the following rights regarding your personal information:- Access: Request a copy of your stored data.
- Correction: Request correction of inaccurate or incomplete information.
- Withdrawal of Consent: Opt-out of marketing or promotional communications.
- Deletion: Request deletion of data (subject to legal or operational constraints).