Last Updated: 09-12-2025

Zingverse is committed to providing a world-class immersive entertainment experience. This Refund & Cancellation Policy applies to all ticket purchases made through our website, on-ground ticket counters, and authorised third-party booking platforms.

1. Refund Eligibility

1. All ticket purchases — including General Tickets and Group Bookings — are strictly non-refundable and non-transferrable once confirmed, regardless of whether they are purchased directly from Zingverse or through authorised third-party platforms.
2. Refunds will only be issued in the following exceptional situations:
   
   1. Zingverse is closed due to unforeseen circumstances (maintenance, safety concerns, technical issues, operational challenges, or government restrictions).
   2. Zingverse cancels or alters the scheduled experience or event.
   3. A duplicate or accidental transaction is made using the same payment mode for the same booking.
3. For bookings made via authorised third-party platforms, their respective refund processes and timelines may also apply as per their policies.

2. Non-Refundable Conditions

Refunds will not be issued for:

1. Guest’s personal schedule change or inability to attend.
2. Late arrivals beyond the selected time slot.
3. Partial use of a multi-zone or bundled ticket.
4. Dissatisfaction arising from personal expectations after the visit.
5. Travel delays, personal emergencies, or weather conditions not affecting Zingverse operations.
6. Closure of any specific attraction, zone, or feature within Zingverse due to maintenance, technical issues, safety reasons, or operational requirements. The ticket permits entry into the Zingverse experience as a whole and not to any single attraction. No refunds will be provided for partial closures.
7. Misconduct, unsafe behaviour, or violation of attraction rules resulting in denied entry or removal.
8. The ticket is already validated or expired.
9. The ticket was obtained through unauthorized or resale channels.
10. Refund request is beyond the eligible time window.

3. Refund Process (For Eligible Cases Only)

A. For bookings made directly with Zingverse:

1. Guests must email support@zing-verse.com with:
   
   1. Booking ID
   2. Name and contact number
   3. Transaction reference/UTR
   4. Date & time of visit
   5. Reason for refund
   6. Supporting documents (if applicable)
2. Zingverse will verify and process eligible refunds within 10-15 working days.
3. Refunds will be issued only to the original mode of payment. Payment gateway fees, if any, are non-refundable.

B. For bookings made through authorised third-party platforms:

1. Guests must follow the refund or support process of the respective platform, in addition to Zingverse’s verification where required.
2. Zingverse is not responsible for the timelines, deductions, or processing methods followed by third-party platforms.
3. Tickets purchased through promotional offers, combo packages, or third-party discounts may be subject to separate refund conditions.

4. Website/Payment Issues

1. If a transaction is completed but the ticket is not generated, guests must report the issue within 48 hours with proof of payment.
2. Zingverse will issue the ticket or process a refund after verification.
3. For third-party platform bookings, guests may also need to contact the respective platform’s support team.

5. Group Bookings (Corporate/School/College bookings)

1. These bookings operate under separate commercial terms.
2. Unless explicitly stated otherwise, such bookings are non-refundable.
3. Any rescheduling requests will be subject to availability and management approval.

6. Force Majeure

Zingverse shall not be liable for any delay, rescheduling, cancellation, or inability to provide services due to events beyond its reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, storms)
• Fire, accidents, structural failures
• Acts of terrorism, civil disturbances, or public unrest
• Epidemics, pandemics, or government-imposed restrictions
• Power outages, network failures, or major technical disruptions

In such circumstances, Zingverse may, at its discretion, offer refunds or rescheduling based on feasibility.

7. Governing Law

This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or related to this policy shall fall under the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

8. Final & Binding Decision

Guests acknowledge that all decisions made by Zingverse Management regarding refunds, rescheduling, cancellations, or exceptions shall be final and binding on all parties.

Contact

Email: support@zing-verse.com
Phone: +91-74001 75784
Monday to Friday (10.00 a.m. to 6.30 p.m.) except public holidays